Payment Policy

Payment Policy

At Paul & Anna London, we offer a range of secure and convenient payment options. Available payment methods may vary depending on the customer’s country or region. It is the customer’s responsibility to ensure that the selected payment method is supported in their location.

Accepted Payment Methods

We currently accept the following payment options:

  • Credit Card (Visa, Mastercard)
  • Apple Pay
  • Google Pay
  • Shop Pay

Additional payment methods may be added or removed at any time without prior notice.

Payment Security

All payments are processed through a secure SSL-encrypted connection to ensure the highest level of data protection.

Paul & Anna London does not store any credit card details or sensitive payment information.

Payment processing is handled exclusively by trusted and certified third-party providers that comply with international security standards.

Payment Processing

Orders are processed only after full payment has been successfully completed and confirmed.

If a payment fails, is incomplete, or is declined, the order will not be confirmed or dispatched.

Paul & Anna London reserves the right to request additional verification for orders suspected of fraud or misuse.

Refunds

If a customer is eligible for a refund (for example, following an approved return in accordance with our Return Policy):

  • The refund will be issued within 14 days after the returned item has been received and approved.
  • All refunds are processed via the original payment method used at checkout.

Paul & Anna London is not responsible for delays caused by banks, payment providers, or international processing times.

Shipping costs, customs fees, and import duties are non-refundable, unless legally required otherwise.

Chargebacks & Payment Disputes

Unauthorised or unjustified chargebacks are considered misuse of the payment process.

Paul & Anna London reserves the right to charge administrative fees, block future orders, or take further action in cases of chargeback abuse.

Customers must contact us first at:
📧 info@paulannalondon.com
so we can resolve the issue directly. Most cases can be handled faster and more efficiently through our customer support team.

Contact

For any questions or concerns regarding payments, please contact our customer service:

📧 Email: info@paulannalondon.com
🏬 Store: Paul & Anna London